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instructions: Purchase Notice: 1. Explanation Yiwu Zhisen Pet Products Factory was established in 2018 and is located in Yiwu, Zhejiang Province, China. It is a subsidiary of Yiwu Ruite Ribbon Co., Ltd. It is a production company that integrates design, research and development, manufacturing, and sales, providing suitable and professional pet straps for pet lovers around the world; An enterprise that provides efficient and fast one-stop solutions for partners. 2. Color difference The products of Yiwu Zhisen Pet Products Factory are all products of our company. The actual products were photographed, but due to different factors such as shooting lighting and computer monitors, there may be a slight color error between the picture effect and the actual products. Products are generally made with international Pantone color codes for color matching. 3. Online trading For customers who place orders online, we will ship the traded products within 72 hours. The products need to be communicated with our customers online. We do not accept direct orders to avoid delays and mistakes. The ordering time is subject to mutual agreement and shipment. Buyers need to provide their shipping address, contact person, and phone number in order to ensure accurate delivery of the goods to you. Customers who need to provide value-added tax invoices are requested to contact customer service. Direct orders are not accepted. 4. Return and exchange of goods Within 72 hours after receiving the goods, if the buyer finds that the goods are really wrong due to quality problems or products, please contact our company first and then exchange them. We will give the replacement and return of goods, which is expected not to be accepted. Before placing an order for a product, it is important to communicate with customer service. If the seller refuses to return or exchange the product based solely on subjective factors such as dissatisfaction, minor color differences, or unexpected quality, please choose carefully. 5. After sales If the buyer receives a product with quality issues or quantity discrepancies, please contact our customer service within 72 hours, take a photo and send it to us. We will provide you with satisfactory service as soon as possible. Return or restock. Occasionally encountering some difficulties during the receiving process (such as delayed delivery, dropping items to the security guard and leaving, product damage, etc.) is not what we want, and should not be used for this evaluation transaction. Once a problem occurs, we will do our best to negotiate and mediate with you to make up for the shortcomings. Do not disappoint our trusted buyers, and we also hope for your understanding and satisfaction. Please give full marks for your positive feedback. Thank you.